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Roswell, Georgia ExecuNet

The Vice President of Operations will lead and direct Construction, Purchasing and Customer Care Departments to meet company and division objectives. Oversee process improvement and implementation to ensure quality performance and enhanced quality of life for Division associates. As a Division team member, the VP of Operations is also responsible for providing exceptional customer experience by leading and delivering superior communication and actively participating and working with the team on customer initiatives.

Responsibilities

Construction/Customer Care:

  • Management of senior Construction Staff (i.e., Directors and Area Managers)
  • Ensure strategic alignment with Construction Operations department and overall goals and objectives of Division and Organization by maintaining appropriate staffing, providing formal and informal evaluations/feedback, addressing associate issues when warranted and providing appropriate training and mentoring
  • Responsible for the successful delivery of new projects using construction schedules, contract documents, engineering and architectural construction plans and permit compliance reports.
  • Manage starts, closings daily - understand what is driving them, are we on pace, can we push to exceed.
  • Oversee subcontractor relationships and participate in trade buys/negotiations
  • Review and approve budgets and all purchase orders for construction costs and field expenses over certain amounts
  • Coordinate management training with Directors of Construction and Area Construction Managers to insure associate morale and customer satisfaction
  • Implement policy, procedures, and strategies to improve our product, community relations, government relations, trade and associate relations
  • Assist in Customer Care complaint resolutions
  • Review and approve field bonuses
  • Keep Division President informed of potential homeowner issues where major cost factors may be encountered
  • Collaborate in the formulation and establishment of warranty related policy, field practices and service procedures
  • Proactively work with division management to improve purchasing, construction, selling practices in order to reduce the frequency of customer complaints
  • Other duties as assigned
  • Lead, coach, mentor and manage individuals and team to ensure top performance of all team members in achieving desired results while finding efficient and effective solutions that create overall organizational value.

Purchasing:

  • Ensure compliance to Purchasing Policies and Procedures throughout the purchasing department
  • Analyze Plans for cost reduction recommendations and research cost of proposed design ideas
  • Facilitate value engineering sessions with subcontractors and construction associates
  • Train, advise, and assist as necessary the purchasing associates
  • Review the Month End Reports (WIP and COP reports) for accuracy and use to keep pricing changes under control
  • Review monthly cost comparisons for suppliers/subcontractors
  • Negotiate prices with suppliers/subcontractors
  • Review weekly extra reports for material and labor
  • Oversee bidding supplier/subcontractor functions
  • Ensure division's subcontractors are continuously improving in the areas of quality, cost, service, and delivery performance
  • Develop, maintain and use should-cost models for specific spend categories and related construction services
  • Own the responsibility for improving the division's cost per sq foot and product's financial performance
  • Ensure continuity of supply and labor to the division's communities

Land/Forward Planning

  • Community Start Ups -regular check lists of "to-dos" to ensure the community will open on time. Coordinating between departments to ensure all parties are moving forward including:
    • Final deal approval and closing on acquisition
    • Product design, cost per sq. ft., product approval
    • Construction start
    • Marketing campaign / grand opening
    • Pricing
  • Monitor construction cycle times and construction extras being requested to ensure compliance with divisional goals. Implement strategies if goals are not being met.
  • Management of division projects at a high level from beginning to end including budgets, cost and general performance and overall progress, to ensure that company's expectations, budgetary and profitability are exceeded
  • Act as a liaison among all Division department heads, including Purchasing, Accounting, Sales, Land Acquisition/Approvals and Land Development, to coordinate and direct the successful opening of a new or repositioned community or phase
  • Understand the community, surrounding area, competition and provide guidance to Company Associates and consultants on how and when to focus regarding the checklist/schedule
  • Identify and present potential risks for new communities, including challenges to implement the checklist/schedule, and all other areas of concern such as lot grading, dirt generation, model and signage locations, off-site constraints, visibility, and other existing conditions
  • Understand onsite and offsite conditions and their impact on proposed product and marketing/sales and community/phase opening

Qualifications

  • High School Diploma or equivalent required
  • Bachelor's degree in related field required
  • Minimum 10 yrs. experience in project/construction management in residential construction required
  • Minimum 8 yrs. experience in directing and supervising construction/purchasing staff
  • Minimum 8 yrs. experience in sourcing and managing Supplier/Trade
  • Valid Driver's License with good driving record
  • Valid Auto Insurance Coverage
  • Advanced knowledge of scheduling, budgeting and document management
  • Ability to read and interpret blueprints
  • Computer literacy and proficient in MS Office products (Word and Excel)
  • Excellent follow-up, communication (written and verbal) and time management skills
  • Must be able to build and use should-cost models
  • Must have sound negotiating skills