Forgotten Password

Austin, Texas ExecuNet

The Vice President of Arena Operations is responsible for developing and ensuring the implementation of departmental strategic plans and supporting business plans in the organization's Maintenance, Grounds, Custodial, Event Production, Conversion and Operations departments with a focus on maximizing event revenue opportunities and creating the ultimate fan experience for the arena. This position will also act as one of the primary leads with the project manager during the construction process and will be responsible for developing the future Arena Capital Plan.

Essential Duties & Responsibilities:

  • Oversee and provide strategic leadership to the Event Production department who are responsible for planning, coordinating and executing all events held at arena, including up to approximately 80 concerts/entertainment events, 36 University of Texas basketball games, and 45 community/rental events each year
  • Oversee and provide strategic leadership to the Maintenance and Custodial departments responsible for the effective cleanliness, safety & security, OSHA reporting, operation and maintenance of arena and related equipment
  • Act as one of the primary Executives on Duty at all events held at arena
  • Continually evaluates the quality of the fan experience by firsthand observation, objective feedback and interaction
  • Use inspection reports, customer correspondence, feedback studies and pro-active actions to determine the level of satisfaction with our performance and service levels for internal and external fans
  • In collaboration with other members of the leadership team, develop and foster integrated initiatives that promote the ultimate basketball and concert fan experience
  • Oversee and lead major projects that impact arena such as building development and exclusive events
  • Develop, manage, and execute the corporate capital plan for arena
  • Develop and maintain close strategic partnerships and oversee issues that arise with the University of Texas and external partners such as concessionaire, parking provider, third-party housekeeping, etc
  • Work closely with Ownership and Senior Leadership Team on initiatives that significantly affect strategic objectives of the organization
  • Serve as a committed and responsible member of the Senior Leadership Team, contributing to the strategic planning process

Required Experience & Qualifications:

  • 10+ years' experience in arena and/or stadium with oversight of facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment (Building Ops, Concert & Event Productions, Food & Beverage Concessions, Security, etc.)
  • Bachelor's degree in Business Management, Hospitality or Facilities Management or other related field of study or an equivalent combination of education and experience is required
  • Previous experience in a venue with a professional sports team or a Division I college athletic tenant
  • Possess all required licenses, training or certificates
  • Previous experience working concerts, trade/consumer shows, and community events
  • Experience with creating successful initiatives that focus on the fan experience
  • Extensive knowledge and an understanding in all aspects of commercial construction and building maintenance
  • Possess strong organizational and communication skills, a strategic thinker and planner with a proven track record of success in facility management
  • Experience creating strategic directions for businesses, including the development of tactical details while maintaining a clear view of the big picture
  • Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
  • A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
  • Solid experience in leading, motivating and developing employees
  • Superior listening skills with a level of intellectual ability/agility
  • A high degree of personal integrity and consistently put the interests of the organization ahead of his/her own

Preferred Experience & Qualifications:

  • Preference will be given to candidates who possess previous experience with the construction/grand opening or major renovation of an arena or stadium
  • Experience with large crowd management in a stadium or concert setting of a similar size (15,000+ seats) is highly desirable

Working Conditions:

  • Minimal Travel (
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
  • Frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, extensive walking through the building