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Westland, Michigan Michigan Humane
Job DetailsLevelExperiencedJob LocationWestland - Westland, MIPosition TypeFull TimeEducation LevelHigh SchoolTravel Percentage10%Job ShiftDayDescriptionKey Responsibilities: • Exhibit compassion for all animals entrusted to the Michigan Humane Society.• Recruit, interview, train and provide direction to MHS volunteers.• Train/assist volunteers in the use of CERVIS (the current volunteer database management software).• Work closely with department and facility managers/supervisors to ensure appropriate volunteer staffing, training and communications.• Serve as the primary point of contact for new volunteers.• Answer phones, emails and questions from current and potential volunteers; process new volunteer applications online; send information to potential volunteers.• Reply to inquiries from volunteers and members of the public.• Provide onsite volunteer training and assistance to MHS locations.• Screen court-ordered community service volunteer applications; explain the program to these prospective volunteers.• Coordinate and setup school service project volunteer schedules.• Coordinate with staff members the need to recruit, schedule and confirm volunteers for special events and programs. Work special events, when needed.• Help plan and execute the volunteer recognition and appreciation functions.• Assist with the development, revision and distribution of the Volunteer Manual.• Miscellaneous projects as requested.QualificationsDemonstrated Abilities: • Ability to set priorities, take initiative, manage multiple projects and meet deadlines.• Solid organizational, project management and people skills.• Excellent interpersonal and conflict resolution skills.• Strong communication and presentation skills; comfortable coaching individuals as well as speaking to large groups.• Ability to work independently with minimal supervision.• Ability to consistently adhere to prescribed protocols.Acquired Knowledge: • High School diploma and 1-3 months of related experience is required with some college-level coursework or a college degree preferred.• Prior experience in volunteer management and/or training preferred.• Microsoft Office proficiency and intermediate computer skills are required.