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Boston, Massachusetts Connexion Systems & Engineering
Connexionrsquos mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve. Title Technical Support Engineer Hiring Organization Connexion Systems Engineering Our client is seeking Technical Support Engineer Compensation, Benefits, and Employment Type Duration ndash Permanent Pay rate 120-130K + Bonus Job Location Boston, MA Job bh11699 Date Posted What will you do The support team provides expert technical support for US-based and worldwide clients and is responsible for Installation, configuration, and fine-tuning our products remote and on-site. Working with customers to ensure full deployment and support. Create supporting documentation and knowledge base for customers. Providing formal remote and on-site training with on the job training to our customers. Providing Tier3 support ndash including in-depth investigations and providing workarounds to various problems while meeting SLAs. Working closely with the SoC, RD teams to ensure quick resolution. Understanding customer needs and help to shape the product. You have Excellent communication skills and a passion for providing top-notch service. (written and verbal) Strong technical troubleshooting and problem-solving skills. Thorough knowledge of Microsoft Windows operating system and server platforms an emphasis on Windows Server. Good knowledge of Mac and Linux distribution. Experience with Networking protocols Networking tools (TCPIP, Ports, Wireshark, Telnet, Netstat, etc..). Excellent problem-solving. Team player. Multi-tasking. Ability to work under pressure You may also have Familiarity with the cyber security domain. Experience working with Active Directory ndash Forests Sites Replication Gpo etc. Experience working with SCCM, SIEM, and other assets management solutions. Experience with Databases, ELK SQL queries Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately. When responding to this job posting you MUST include the Job and Job Title in your subject line. If you are active in a job search but this job is not for you, please reach out to mailto . We would be glad to help you find the perfect job