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This position is to be an IT Business Systems Analyst within the Americas Commercial IT organization focusing on Contract Lifecycle Management (CLM), Contracting workflow management in, and other related work in the CLM and contracting capabilities.

This position will be working with Americas Contracting and Finance teams understanding their critical business needs and translating those needs into business and technical requirements. This position will work on strategic projects that will enhance existing processes/technologies as well as work on new efforts that align with digital strategic imperatives.

This position will primarily be focused on (SFDC) and CLM tools (Icertis, Conga) and linked systems such as Docusign and other document generation tools and interconnected systems with a focus on the contracting workflow and lifecycle management.


  • Develop a detailed understanding of the SFDC and CLM core application architecture, as well as integrated applications
  • Serves as a system design liaison for functional enhancements
  • Facilitate interviews to gather formal business requirements, document current process, and design future state
  • Translate and document user requirement(s) into Functional Specifications or How It can be done in tools being used
  • Utilize SFDC Administrator skills to continuously design/build/configure/deliver business solutions while maintaining existing functionality in a complex org
  • Design, propose and document Enterprise Change Requests (ECRs) for updated and new data integrations
  • Define, document and coordinate integration testing requirements
  • Advise business team members on business process options
  • Analyzes complex issues and presents in easy to read process/data flows
  • Significantly improves existing IT processes
  • Documents IT solutions and data designs
  • Work with team members across process areas (Contracting, Finance, Sales, Commercial Operations, BI, Analytics)
  • Collaborate with partner teams to share best practices and avoid redundant effort
  • Analyze and help resolve system issues; recommend/implement timely solutions
  • Develop strong business acumen, including an understanding of products, markets, competitors, customers, and business processes


MUST HAVE (Minimum Qualifications)

  • Bachelors degree


  • 4+ years of experience with a bachelors degree or 2+ years of experience with an advanced degree


  • 3+ years of experience on platform; demonstrated experience in developing custom objects, workflows, validation rules, and triggers within a complex (+3 business units) SFDC organization
  • SFDC Administrator Certification


  • SFDC Administrator Certification
  • Previous medical device industry or life sciences industry experience
  • Ability to demonstrate CLM / SFDC experience in the contracting capability area
  • 3+ years experience as a Business Analyst and/or systems consultant including the development of business requirements and test plan documents
  • Solid understanding of system design and development lifecycles, specifically Agile methodology
  • Experience with test script development to satisfy functional testing, acceptance testing and end to end testing
  • Experience with SF mobile configuration, Lightning, Apex programming, Visualforce pages, and Data Loader
  • Experience with Salesforce to ERP integrations such as SAP or Oracle
  • Preference given for additional Salesforce certifications such as Advanced Administrator, Platform Architect or Sales Cloud Consultant
  • Preference given for additional technical aptitudes in the platforms of Conga, Apptus, PROS, Icertis, Docusign
  • Strong organizational skills and experience, and the ability to participate in cross-functional teams
  • Ability to identify areas for process improvement and recommend/implement solutions; experience with process map development
  • Understanding of relational databases and how to extract/analyze data
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
  • Ability to develop effective relationships with business users, technical staff and executive management
  • Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
  • Highly effective written and verbal communication skills
  • Flexible with a demonstrated ability to embrace change
  • Experience doing data analysis on commercial sales and finance data from multiple sources
  • Demonstrated ability to translate complex technical topics to business management and users