Open to Remote in PST and MST Time Zones. Open to CST if you're willing to work PST hours.
Perform administration of Atlassian applications (Jira, Jira Service Desk, Confluence)
Independently provide various teams around the company support in project/space configuration
Improving the user experience around the applications
Understanding of Workflows, Issue Security and Project Schemes
Manage user accounts and monitor overall activity on the platforms
Identify bottlenecks in the production system and assist with resolving performance issues
Take ownership of engagements and drive performance, scalability and operational excellence on our platform, with a focus on supporting client operations.
Full administration of the entire Atlassian suite (Jira, Jira Service Desk, Confluence, Bitbucket, etc.).
Planning and coordinating feature improvements and upgrades around services.
Analyzing and improving availability, efficiency, capacity, scalability, security and performance of our services.
Developing and maintaining operations tools.
Create and update custom JIRA workflows, post functions, conditions, and validators.
Analyze, research, manage, and implement integrated Atlassian tools, plugins, and applications.
Work directly with customers to provide high quality, modern technical solutions to our clients.
Serve as the first point of contact for customers that utilize Atlassian products and will be responsible for providing excellent customer
service through professional written and verbal communication with customers in various roles.
Migrate incidents and workflows from multiple existing tools to JIRA.
Recommend and design standard and custom JIRA workflows.
Install, manage and support various development tools, testing tools and monitoring tools.
Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.
Provide training to technical and non-technical teams to use Atlassian tools.
Investigate, troubleshoot and fix issues related to development, applications, application servers.
Document standard operating and technical procedures.
- You should be able to talk with a team to discover the root of their issue, and solve around the root to ensure they move forward with success
- Manage multiple priorities, being able to independently choose the correct ones to go after first
- Clear verbal and written communication skills, both within your team and with other groups.
Minimum 2 years' working knowledge of Linux and Windows servers.
Minimum 2 years of customer service/customer-facing job experience. Strong customer focus experience strongly preferred.
Minimum 1 year of Solution Architecture experience
Minimum 1 year of experience on the Administrator/Power User level of Atlassian products (specifically JIRA, JIRA Service Desk, Confluence) ) in a mid-to-large-sized organization.
Atlassian Certification strongly preferred.
Experience troubleshooting the Atlassian software stack or LAMP
Familiarity with database concepts (SQL, XML, etc.)
Knowledge of cloud platforms, environments, and APIs
Exposure to Agile Methodologies (SCRUM, Kanban)
Experience with Apache, Httpd and Tomcat
Previous interaction with Git, Subversion, etc.
Jenkins, Hudson, Puppet, or other build automation experience preferred.
Experience in administering the JIRA/Confluence environment, migrating people/projects from other tools to JIRA/Confluence, and customizing the environment to meet engineering needs to support the critical and demanding needs of software engineer strongly preferred.
Strong ability to communicate effectively with both customers and team members.
Self-starter with ability to operate in a high paced and often high visibility environment.
Deep technical expertise and a desire to always be learning.
Ability to deliver comprehensive documentation internally and to clients
- Bachelor's degree in computer engineering or equivalent work experience
- 3+ Years as an Atlassian Administrator for Server versions of the products
- Experience supporting applications with a focus on customer experience