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Baltimore, Maryland DK Consulting
Position Desktop Support Technician Location Baltimore, MD and various locations in the Baltimore Metro Area. Work Hours Monday Friday, 830am to 500pm, except for State holidays DK Consulting Overview Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project. We maintain exceptional past performance and provide a personal touch to account management that is rarely seen in the industry today. Some of our awards include DK Consulting Recognized in Inc. Magazine s Top 5000 List 2012, 2016, 2017, 2018! DK Consulting s CEO Named One of the Top Female CEOs in Baltimore by SmartCEO Magazine - 2015! DK Consulting Awarded Top 100 MBE s in 2017 by CRMSDC! Overview Assist client with ongoing repairs, images and deployment of laptop replacements, HP G1 PC replacements, Dell Wyse 5060 thin client installations, HP Network laser replacements, McAfee remediation, ForeScountCounterAct remediation, Unmanaged devices remediation, and TabletLaptop updates. Provide LANDesk Administration experience. Working knowledge of Active DirectoryGroup Policy Perform business use of Microsoft Office 2007 Professional Suite. Perform business use of McAfee Virus Scan, Adobe Acrobat, Photo Editor, Cisco VPN software, and imaging software. Repair, install, upgrade, or reconfigure stand-alone and networked printers, standalone and networked scanners, modems. Install and configure both Server OS Windows 2003 and 2008. Install and configure any of the following Desktop OS Windows XP, VISTA, Windows 7 Setup and install replacement laptops and PC s, copying the new image to the hard drives. Copy shortcuts and favorites from the userrsquos old PC to the network. Add the new PC to the client domain, copy shortcuts favorites back, reinstall any specialized software that wasnrsquot part of the standard image, reinstall peripherals, and test the unit with the user. Remove the old PC from the user s office and place it in the designated area. Remove the hard drive from the old PC and record the PC s property tag number on the hard drive before placing it in a designated box. Complete the client s computer inventory form for each install. Record inventory information on the retired computer on our log form. Breakdown the shipping boxes and stack boxes and packing material in designated areas. Reliable transportation driving to any of the install sites which are in the Baltimore Metro area. Please note that a few departments may have a unique image that would be placed on a small number of PC s. Working out of four (4) main staging locations but delivering equipment to multiple buildings. Requirements Education A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline OR three (3) years of equivalent experience in a related field. General Experience This position requires a minimum of five (5) years of experience in business IT environments with an emphasis on PC hardware and applications. General experience includes information systems development, work in the clientserver field, or related fields. Specialized Experience At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude. Duties Provide telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. Serves as the initial point of contact for troubleshooting hardwaresoftware PC and printer problems. Must have valid driver s license, vehicle insurance, and have a personal vehicle with valid registration. Minimum Qualifications Minimum of five (5) years of hands-on experience in PC support with at least one (1) year of experience in all the following Troubleshooting Windows PC hardware and software and Outlook. Repair, install, upgrade, or reconfigure any of PCs and laptops, stand-alone and networked printers, standalone and networked scanners, modems. Installing and configuring any of the following Desktop OS Windows XP, VISTA Windows 7. Upgrading Windows. Business use of Microsoft Office 2007 Professional Suite. Experience with Cabling (laying, Cat5 pinout). Business use of McAfee Virus Scan, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software. Prior use of Microsoft Outlook 2003 or greater at prior employment as described in individual s resume. Preferred Qualifications MCSA Windows 7 or 8 certification LANDesk Administration experience Experience assigning and decommissioning access to network accounts Experience installing and configuring both Server OS Windows 2003 and 2008