Forgotten Password

Cambridge, Massachusetts Apex Systems
Service Desk Engineer / Lab Support

Job Scope & Purpose:

Our Cambridge based biopharma client is seeking another person to add into their growing IT team! This opportunity is ideal for anyone who possesses experience with Laboratory Information systems and is comfortable working with Scientists and with the IT Team in a highly regulated environment.
The Service Desk Engineer / Lab Support is a key position in the IT and greater QC organizations, collaborating cross-functionally with internal and external partners and the successful candidate will operate with a high degree of autonomy in the Lab space.

Primary Job Responsibilities:
  • Take lead role on the support of all lab computers
  • Experience with qualification and validation of computer systems following GxP protocols
  • Collaborate with the functional groups and vendors when software updates are required
  • Familiarity with IT change management
  • Experience in documenting systems, Inventory, and maintenance history following GxP protocols
  • Work with outside vendors to update security patches and determine compatibly of version of software
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via Jira, email, Zoom and Teams
  • Run diagnostics to resolve customer reported issues
  • Familiar with Windows 10 and XP, macOS, Active Directory and O365

Primary Job Requirements:
  • Computer Science degree and 2+ years experience working in biotech or pharma in a GxP environment
  • Must have exposure to regulated environments (GMP, GLP, etc)
  • Help desk lab support experience, strong experience with Windows 10, XP, macOS, Active Directory, Office 365
  • Able to be onsite in Cambridge full time

About Stratacuity:

Whether you are seeking a career change or simply interested in becoming part of our network, you will appreciate the ethics guiding each Stratacuity team member. We build lasting relationships with exceptional biopharmaceutical talent and take great care to protect your personal information. Upon receiving your inquiry, you may be directly contacted by a Stratacuity team member to discuss your career goals. We will not share your information with anyone without your direct prior consent.
PROVEN SCIENTIFIC PLACEMENTâ„¢

Stratacuity is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stratacuity will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact us.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice