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Colorado Springs, Colorado Volunteers of America Colorado

Programs: Colorado Rapid Rehousing for ReEntry, Supportive Services for Veteran Families and Freedom Springs

Program Manager 2 (Senior/Regional) is charged with supervising staff, managing programmatic budgets, coordinating activities among community partners, collaborating with key stakeholders, ensuring compliance with all applicable rules, regulations, laws, and funder requirements, and achieving program objectives. Oversees supervisory and managerial personnel and is responsible for developing and implementing program-specific policies and practices that support staff and client wellbeing, the professional development of staff members, and promote positive outcomes for clients. Charged with developing and implementing strategic plans linking program-specific activities to larger community or agency initiatives. Typically, oversees multiple teams, grants, and contracts sometimes spanning several geographic locations.

Essential Duties and Responsibilities
• Develops and implements strategic plans linking services between multiple agency and community stakeholders in support of shared objectives.
• Oversees multiple grant agreements and teams by ensuring compliance with grant commitment and expectations of program funders and VOA, including the provision of supportive services.
• Trains, supervises and evaluates staff members. Ensures compliance with the requirements of their respective job descriptions and accordance with established best practice standards.
• Composes and manages annual program budgets representative of grant agreements with program funders; monitors expenses and revises budgets as needed.
• Conducts and facilitates regular internal reviews of all components, including monitoring for compliance to program requirements and best practice though client file reviews and client and community feedback. Provides follow up and/or corrective action as necessary.
• Is proactive in remaining apprised of evolving program regulations, standards, and best practice, and effectively integrates these practices into program operations.
• Collaborates with administrative services staff to ensure that appropriate financial, personnel, and operational standards are adhered to as indicated by grant agreements with program funders.
• Aggregates and reviews program data to determine the effectiveness of services and progress in meeting service goals as indicated by program funders.
• Utilizes program data to develop strategic action plans for outreach and service delivery.
• Ensures program staff provide accurate and timely documentation, adhere to confidentiality, record keeping, reporting, and data entry and collection standards.
• Coordinates activities among community stakeholders and maintains excellent working relationship with community stakeholders.
• Assists in preparation of regular grant applications, updated, or requests for information.
• Collaborates with statewide field office staff to facilitate the continuity of high-quality services.
• Performs all other duties as assigned.

• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Models and VOACO's three critical virtues of HHS (Hungry, Humble, People Smart).
• Must competently translate administrative and direct service practices to diverse groups of stakeholders in support of program objectives.
• Must be both creative and detail oriented in order to effectively develop and implement strategic plans supporting program, agency, and community objectives.
Supervisory Responsibilities
• Oversees supervisory or managerial personnel who supervise client service teams.

Job Requirements:

Minimum Qualifications of Position
• Bachelor's degree in public administration, business administration, human services, or a closely related field.
• 2 years of direct supervisory or management experience.
• Demonstrated ability to fulfill relevant program compliance and administrative requirements.
• Demonstrated ability to lead teams of human service professionals.
• Demonstrated abilities in effectively managing program grant agreements, contracts, and finances.
• Must possess a Colorado driver's license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position
• Master's degree in in public administration, business administration, human services, or a closely related field.
• 3 years of management experience.

Knowledge and Skills
• Demonstrated skillsets in financial management, operational management, grants/contacts managements, and personnel management.
• Ability to inspire, train, mentor, and lead teams.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Working Conditions and Physical Requirements
• Travel throughout the program's service area may be required.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work
• Full-Time as indicated in posting.
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

• Throughout program service area.

Position Salary Range:
$53,900 - $71,900

Starting Pay:
Based on experience

Benefit eligibility is based on job type/status

Paid Holidays
Paid Time Off
Volunteer/Wellness Day
Tuition Assistance
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Death & Dismemberment)
Accident Insurance
Short Term & Long Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton