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Alton, Missouri Spectrum
JOB SUMMARY
Responsible for managing a program of business unit-focused initiatives designed to help business partners drive value from information. Responsible for managing the relationship between the Business Intelligence Group (BI) and a key business unit, the role will contribute to Charter's success by ensuring business needs and goals are realized through analysis and reporting activities of the Business Intelligence Group. This position manages a small team of analysts and developers who empower business leaders with concise, high-quality information, helping them leverage it to identify and address business opportunities and threats.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Provides expert advice and education in the usage and interpretation of business data relevant to the business unit
Communicates data nuances and insights to all levels of the company in a clear and concise manner
Provides leadership in defining business-critical metrics and analyses that drives the business forward
Develops analytic standards for measuring performance within the business unit, leading teams to consensus around analytic approaches and development of reporting priorities across key initiatives
Ensures a consistent and efficient set of information and metrics permeates all levels of the supported business unit across the enterprise
Instills best practices across the company using Business Intelligence tools and philosophies from front-line employee to executive leadership
Ensures that the Business Intelligence architecture evolves to continue to provide fact-based decision making, sophisticated ad hoc capabilities, and fresh insight into the performance of the business unit.
Monitors and manages requests from the business to the Business Intelligence Group
Ability to query data comfortably to provide information requested by business users
Presents data in a fashion that is easy to understand with proper documentation for successful user adoption
Creates metadata dictionaries of new facts and summaries
Completes status updates on critical initiatives in a timely manner
Manages the delivery of critical projects through scope/requirement setting, working with the development team to provide information requested, conducting user acceptance testing and packaging the final product for end-user adoption
Maintains a roadmap of the functional area managed with a clear understanding of deliverable and associated deadlines
Consolidates redundant reporting and ensure that information is used consistently and efficiently across the business unit

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Exceptionally strong written and verbal communication skills
Prior experience and passion for leveraging data to drive significant business impact
Ability to speak to large groups with advanced presentation skills
Ability to perform critical thinking in the area of data analysis and process
Proven leadership and ability to coach and develop a team
Possess the intellectual curiosity to work through ambiguity
Ability to prioritize and organize effectively and manage multiple projects/assignments
Proven ability to perform effectively in a fast-paced environment
Proficiency in Microsoft Excel & Access required
VBA preferred but not required
Must have a strong command of database concepts and exceptional SQL skills
Experience working with one or many BI platforms

Education
Bachelor's degree or foreign equivalent in Information Technology or business related field, or equivalent experience

Related Work Experience Number of Years
IT experience in the areas of Data Warehousing and Business Intelligence 10+
Experience providing data integration solutions in large-scale enterprise 7+
environments primarily using MPP databases such as Teradata
Experience in developing automated frameworks, templates and design patterns 5+
supervisory experience with experience managing multiple teams consisting
of employees and contractors
Experience as a ETL developer, QA Engineer, Build Engineer, or other role 5+
involving daily interaction with development practices
Experience involving daily interaction with software development practices 3+

Experience with Cable TV, Internet, and/or Phone products & services or
other related industry experience is a plus

WORKING CONDITIONS
Office environment