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Raleigh, North Carolina DRB Group

Warranty Manager

Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from Dan Ryan Builders' new home customers in the supported communities in the division.

Duties and Responsibilities

• Schedules and conducts 120-day post settlement homeowner walk-thorough

• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up

• Determine if the company compensates service requests based on established company policies and procedures

• Identify and report to the Director of Production any potential home construction defects

• Approve service invoices and monitor service repair budgets


Knowledge and Skills

  • Excellent phone etiquette
  • Excellent verbal communication skills
  • Punctual
  • Professional appearance and manner
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments
  • Customer service driven
  • Must have home building experience in field work
  • Displays a friendly, enthusiastic, respectful, and personable manner
  • Must be proficient in Microsoft Office Suite
  • Ability to work under pressure; organized
  • Ability to multitask; coordinate numerous activities and groups of people
  • Highly motivated; ability to work with minimal supervision
  • Strong team player; works with diverse groups of people
  • Commitment to customer service
  • Ability to read and fully comprehend construction
  • blueprints specifications and development plans
  • • Other duties as assigned

  • Education and Work Experience
  • Prior customer service experience preferred
  • 3-5 years' experience in the residential construction industry as a Warranty Manager
  • Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction