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San Francisco, California Chinatown Community Development Center
Job Summary

: The on-site Property Manager oversees all aspects of the designated property's daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring the building(s) comply with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations. S/he must understand and be sensitive to the issues that face low-income residents (families, seniors, formerly homeless) and practice sound personnel and building management practices. S/he must be very detail oriented and have a good grasp on mathematic calculations. S/he must be a critical thinker with a capacity to read, comprehend and retain information from complex documents, and to implement any changes in procedures seamlessly. This position requires working independently in an active and bustling neighborhood.

Status: Full-time, Exempt


Chinatown neighborhood, San Francisco

Hours: Monday through Friday, general business hours; Perform nightly duties (approximately 30 minutes per day) and on-call 24 hours daily for building emergencies

Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Property Management

General Job Responsibilities:
  • Oversee all aspects of the building(s)' daily operations, ensuring safe living conditions for residents
  • Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
  • Create/manage files for all residents and maintain integrity of applicant waiting list in compliance with all applicable regulatory agencies procedures
  • Timely processes of paperwork for applications, move-ins, move-outs and certifications in compliance with federal, state and local regulatory agencies' procedure
  • Ensure that vacant units are turned and rented in a timely manner an in accordance with Approved Rent Schedules and Rent Restrictions.
  • Complete annual certifications completed timely to ensure zero past due recerts and ensure interim re-certifications and annual unit inspections are consistently processed
  • Complete all regular reports including weekly/monthly vacancy reports, project status report (PSR), monthly statistical report and other additional reports from regulatory agencies and investors
  • Collect rents and security deposits, and make bank deposits
  • Monitor site budget and report variances to Supervisor
  • As applicable, along with Resident Manager, attend and contribute to resident meetings a minimum of once per month
  • Work with CTCAC, HCD, Mayor's Office on Housing, and other program/agencies to ensure compliance
  • Successfully pass all audits and inspections conducted by local and state agencies as well as internal and investor reviews, meeting and exceeding compliance standards
  • Work with Asset Management to respond to investor or agency questions
  • Work with SF Housing Authority to ensure proper subsidy payments are received monthly
  • Work with Fiscal Department to process any necessary rent and/or subsidy write-offs at a minimum on a quarterly basis
  • Successfully complete and pass the TCS (Tax Credit Specialist). The training will be approved and selected by the Compliance manager or property supervisor within the first 120 days of employment.
  • Perform nightly security check on building floors (approximately 30 minutes per day) and lock up common areas as needed/or in the case of an emergency
  • Separate recyclables, compostable, and landfill trash when needed
  • Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outage, serious injury, medical emergency
  • Respond to all telephone calls; otherwise, return calls as soon as possible
  • Reside in resident manager unit and stay every night while on duty
  • Clean building entrance, hallway, and community areas when needed
Tenant Relations
  • Orient new residents to building site, policies and programs
  • Respond to staff or resident grievances and provide problem resolution assistance
  • Work with Resident Services staff on issues related resident housing retention
  • Create a pleasant and welcoming environment for the residents, being approachable and friendly while still enforcing the house rules
  • Forward any reasonable accommodation requests and fair housing complaints in a timely fashion to 504 Coordinator
  • Prepare tenant files for eviction procedures when applicable
Building Safety
  • Conduct weekly/monthly unit and property inspections with the Maintenance Staff
  • Report regularly to Supervisor on status of buildings, program, staff and residents
  • Follow the organization's and Property Management policies and procedures, including safe work practices
  • Recruit, interview, and hire for job vacancies of directly supervised positions
  • Train, supervise, and hold supervisees accountable for job responsibilities and duties, organizational policies and procedures, and safe work practices
  • Complete performance reviews and work goals for staff supervised
  • Review and approve timesheets, time-off, and work expenses of supervisees
  • Ensure staff know and follow safe work practices and policies
  • Ensure staff are in compliance with all Program Regulations
  • Train staff on building and emergency procedures, resident rules, and record keeping
Financial Responsibility And Authority
  • Develop, monitor, and maintain the property budget
  • Answer budget variance questions
  • Process, Code and Approve Accounts Payable
  • Negotiate new and renewal vendor contracts that are financially beneficial to the property
  • Oversee and reconcile petty cash
  • Oversee expenditures for resident functions
  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned
Knowledge, Skills, And Experience
  • Pleasant and professional manner with calm disposition
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Good written and verbal communication skills
  • Good problem-solving skills and mathematical ability
  • Proficiency with Microsoft Window, Word, Excel, Outlook, Yardi Voyage or other equivalent property management software
  • Willingness to perform varied tasks with enthusiasm
Minimum Qualifications
  • Three (3) years' experience in affordable residential property management
  • Three (3) years prior supervisory experience
  • Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, MOH)
  • Basic knowledge of landlord tenant issues and conflict resolution
  • Knowledge of Fair Housing, ADA, and 504 compliance related issues
  • Ability to interact with government agencies, other service providers, and the community
  • High School diploma or GED equivalent
  • Excellent administrative, organizational and written/verbal communication skills
  • Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
  • Familiarity with the neighborhood of the work site
Preferred Qualifications
  • Familiarity with diverse neighborhoods
  • BA/BS Degree or equivalent in a related field
  • Certified Occupancy Specialist (COS), Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations
  • Familiar how to use Property Management Software (Yardi preferred)
  • Bilingual in Cantonese, Spanish, or Russian
  • Prior work experience in a Customer Service oriented role
  • Lives on site as the Resident Manager (please see Resident Manager responsibilities here)