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New York, New York Chubb

Description - External

The Claim Director, under the direction of a Claims Supervisor, investigates and settles Property claims promptly, equitably and within established best practices guidelines in the New York City area..


Duties include but are not limited to:

• Appropriately evaluate and estimate damages while inspecting loss site(s)

• Analyze first reports and promptly contacting insured/claimants.

• Effectively evaluate contract language and identify coverage issues.

• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.

• Maintain an active file diary to more file toward resolution.

• Recognize and pursue recovery.

• Adhere to all statutory and regulatory fair claims practices.

• Recognize and identify potential fraudulent claims.

• Effectively control the use, work product, and expenses of outside vendors.

• Effectively evaluate claim facts and negotiate claim settlements.

• Develop and maintain strong business relationships with internal and external customers.

• Serve as a technical resource to lesser experienced Adjusters on the team.

•Successfully contribute to the development and delivery of the team's goals, objectives and results.

•Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

Qualifications - External


• Full knowledge of commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus.

• Ability to work effectively with a wide variety of people.

• An aptitude for evaluating, analyzing, and interpreting information.

• Excellent verbal and written communication skills.

• Ability to work well in teams.

• Innovative thinker with ability to multi-task.

• Strong customer service skills.

• Very comfortable working with computers including taking notes while on the phone while toggling between different computer programs.

• Willing to be flexible in work hours (rotating late shift, occasional Saturday, overtime for CAT).

• Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.

• Ability to create Xactimate estimates up to $500K and settle losses based on the estimates