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Katy, Texas DNV GL
Do you enjoy using software to solve complex technical challenges? Are you interested in applying your engineering knowledge to help solve real-world challenges? Do you feel rewarded when you help people with their problems? Then this may be the position for you! DNV GL - Digital Solution's Pipeline Ecosystem group is seeking a Natural Gas Distribution Support Engineer to join our Customer Excellence team. The Customer Excellence department is responsible for supporting and training clients of our Synergi software around the world. This position may be based out of our Mechanicsburg, PA or Katy (Houston), TX offices.

Tasks May Include
  • Responsible for providing timely and thorough responses to technical inquiries from end-user clients arriving via phone or email
  • Educate users on how to optimize their experience with the software by conducting multi-day classroom training in our offices, online/virtual, or at client sites
  • Develop and record product videos to assist clients with self-help support and e-learning goals
  • Providing natural gas distribution model domain expertise to our product development team through requirements, analysis and manual product testing responsibilities to ensure we release a quality product
  • Liaising/Collaborating with product expert colleagues to resolve complex questions
  • Tracking support calls to conclusion and performing follow-up analysis
  • Update and add Knowledge Articles for internal and client use
  • Develop and maintain client relationships

Position Qualifications

  • Bachelor of Science degree in Engineering required
  • Working knowledge or significant academic experience in: natural gas distribution modeling (hydraulic and/or integrity risk), fluid mechanics or more general pipeline engineering
  • Experience with DNV GL's Synergi Gas or Synergi Pipeline or other hydraulic simulation software or integrity and risk software a plus
  • Python or other scripting tool experience a plus
  • Excellent ability to prioritize work while juggling multiple tasks & client request
  • Strong interpersonal skills and genuine desire to help customers solve their software questions
  • Proficiency with Microsoft Office suite
  • Willingness and ability to travel inside and outside of the United States, up to 25% of the time
  • Strong written and verbal English communication skills
  • We conduct pre-employment drug and background screening
**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

Opportunities Beyond Business

Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package. DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. For more information about your rights under the law, see: Please visit our website at

Company & Business Area Description

DNV GL is a world-leading provider of digital solutions for managing risk and improving safety and asset performance for ships, pipelines, processing plants, offshore structures, electric grids, smart cities and more.Our open industry platform Veracity, cyber security and software solutions support business-critical activities across many industries, including maritime, energy and healthcare.

Equal Opportunity Statement

DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!