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Marlborough, Massachusetts Softworld, Inc.



Mortgage Originations Lead


ob Description


Essential Functions:


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Working with department management, responsible for hiring, training, evaluating, developing, promoting, compensating, and disciplining subordinates within current policies and procedures established through Human resources and within approved budget guidelines.
  • Plan, organize and supervise mortgage origination staff to maintain productivity within the operational workflow in accordance with department standards utilizing tools and resources effectively.
  • Evaluate work flow processes to identify opportunity for improvement and greater efficiency.
  • Ensure individual and team compliance with all state and federal regulations.
  • Monitor team performance, manage workflow and provide feedback to support individual, department and credit union goal achievement.
  • Engage in consistent communication with the team to ensure team members are continuously updated on changes in products, policies, procedures and goals.
  • Coordinate, plan and develop assigned projects including follow through on action items for implementation in accordance with established timelines.
  • Act as liaison between Mortgage Department and internal partners to enhance relationships between all parties, increasing mortgage referrals and support growth in all areas of the organization.
  • Actively engage with external partners (Realtors , Financial Planners, Accountants, Builders, and various trade associations) and attend local/state networking events to increase market share in mortgage originations.
  • Conduct educational seminars in conjunction with internal and external partners that focus on core values and beliefs.
  • Ensure compliance with all applicable state and federal laws and regulations.
  • Perform other job-related duties as assigned by Managers(s).


Job Competencies:



  • Team Leadership
  • Collaboration
  • Communication
  • Conflict Management
  • Continuous Learning and Professional Development
  • Decision Making/Problem Solving
  • Facilitating Change
  • Follow Up
  • Guiding and Developing Staff
  • Initiative
  • Managing Work

Education and Experience Requirements:



  • 3-5 years leadership and related experience
  • Associates Degree preferred
  • Knowledge of state and federal compliance regulations
  • Knowledge of Secondary Market guidelines (Fannie Mae & Freddie Mac)

Additional Eligibility Requirements:



  • Technical Skills (word, excel, outlook etc.)
  • Professional written and verbal communication skills
  • Knowledge of Loan Originations System (LOS), Point-of-Sale, Product & Pricing Engine

Supervisory Responsibility:


Oversees a team of representatives




THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

- provided by Dice