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Boston, Massachusetts St. Francis House

Manager, Clinical Case Management Services

To apply, please submit your cover letter and resume. Resumes without cover letter will not be considered.


Salary: $63,500 - $68,000

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House - how we work with guests and how we work together as an entire organization and community.

Summary:

The Manager of Clinical Case Management Services is responsible for overseeing the delivery of clinical and non-clinical case management, and recovery-oriented services within the St. Francis House Day Shelter. The Manager of Clinical & Recovery Services applies clinically-informed insights to the work and infuses a person-centered, trauma-informed, and recovery-oriented approach in accordance with our Philosophy of Care. The Manager of Clinical & Recovery Services works closely with managers of other programs, specifically Guest Services and Community Engagement & Safety (CES) to ensure consistency in services for guests.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Oversees the delivery of individualized clinical and non-clinical case management to day shelter guests that is focused on housing, income, and behavioral health stability.
  • Collaborates with City and other homeless service providers/funders such as Boston Healthcare for the Homeless, the Department of Mental Health Homeless Outreach Team, to facilitate needed services- clinical and nonclinical services for guests including coordinating housing navigation trainings for staff and participating in the City's Chronic Homelessness initiatives.
  • Works in a highly collaborative way with other Day Shelter Managers
  • Facilitates on-site trainings around case management interventions that include assertive engagement techniques, motivational interviewing, and harm reduction.
  • Ensures contracts with Department of Mental Health (DMH) and Boston Health Care for the Homeless: Behavioral Health Community Partners (BHCP) are fully operational and that contract deliverables are being met. Actively engage in conversations with other shelters and consortium providers about operationalizing service-delivery under these contracts.
  • Ensures the effective integration of assessments and service planning into individual work with guests. Monitor and support the work of the teams and analyze and evaluate guest outcomes over time.
  • Regularly reviews and analyzes information relevant to departmental performance on outputs and outcomes. Suggest adjustments to program design or practice that will lead to more effective service delivery.
  • Manages department budget and expenditures.
  • Master's Degree and LiCSW preferred, LCSW or LMHC allowed.
  • Minimum of 4 years' experience providing clinical services and/or recovery supports to at-risk individuals struggling with one or more of the following challenges: homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.
  • Minimum of 2 years supervising staff and overseeing service delivery and program implementation.
  • Lived experience with homelessness a plus.
  • Bilingual - Spanish a plus.

EEO: St. Francis House is an Equal Opportunity Employer. We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced. As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, please submit your cover letter and resume. Inquires without a cover letter and resume will not be reviewed.