Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role provides exemplary customer service by processing group disability claims in a timely and accurate manner.
- Conducts reviews and analyses and corresponds with relevant parties.
- Supports the maintenance of customer-specific data to ensure quality and accuracy.
- Handle second level escalated customer contacts and phone referrals requiring additional research.
- Manages an assigned caseload of moderately complex claims.
- Develops and maintains strong working relationships with internal and external customers.
Essential Business Experience and Technical Skills:
- High school diploma
- 2 years of claims experience
- Bachelor's degree
- 3 to 5 years of claims experience
- Strong communication skills, both written and verbal
- Strong problem solving and analytical skills
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
Number of Openings
?At MetLife, we?re leading the global transformation of an industry we?ve long defined. United in purpose, diverse in perspective, we?re dedicated to making a difference in the lives of our customers.?
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
Requisition #: 120029