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Elyria, Ohio Torch Group (on behalf of our client North American Kitchen Solutions, Inc.)

Inside Sales Account Representative

Are You Ready to Take Your Sales Experience to The Next Level?


Our client, North American Kitchen Solutions (NAKS) has a terrific opportunity for an Inside Sales Account Representative to join a leading manufacturer of food service equipment.

Coming off of consecutive month over month record sales, this is a great time to join an industry leading manufacturer of food service equipment. Here's your chance to be part of a fast-paced, forward thinking and rapidly growing manufacturer leveraging technology to disrupt the current restaurant evolution including an exciting range of projects from traditional kitchens to emerging concepts including ghost kitchens, pop-up restaurants and food trucks.

If you can grow existing accounts while developing new customers, are a quick learner and team player, these qualities make you highly desirable to my client. You will be joining a great company with an entrepreneurial culture, and you'll have the ability to grow a career while making a difference. An attractive total comp package makes this an ideal opportunity!


  • Generate and pioneer outbound sales calls to existing and new accounts along with answering inbound sales calls
  • Demonstrate a solid working knowledge of food service ventilation equipment sales
  • Ensure a positive customer experience while building customer relationships. This requires swift follow-up and includes preparing quotations and writing orders
  • Respond to leads and call sales leads to obtain orders and provide delivery confirmation
  • Work closely with customers and departments to ensure that all projects are managed to the expected delivery schedule and brought to a successful closures
  • Ensure all customer service measures are met
  • Manage customer issue resolution and provide customer support for service & warranty issues
  • Grow existing and develop new customers, including HVAC installers, Architects/Engineers, Consultants and General Contractors
  • Provide installation, technical information, and customer support to client base as required
  • Meet monthly sales target/goals and work with sales manager on monthly forecast


  • A Bachelor's degree preferred but not needed
  • 3+ years of Customer Service/ Inside Sales (Outbound/Inbound) experience preferred
  • Consultative sales approach via telephone
  • Ability to read basic job and design plans
  • Manufacturing industry experience preferred
  • Proficient in Salesforce (or other CRM) and Microsoft Outlook
  • Strong communication and organizational skills preferred with some project management abilities
  • Strong customer service skills and strong attention to detail and follow-up
  • Problem-solving skills and ability to manage many tasks in a fast-paced environment
  • Highly efficient computer skills including use of email, calendar, etc. to manage daily workflow
  • Excellent written, verbal, and interpersonal communication
  • Demonstrated background in restaurant equipment and/or the HVAC industry preferred, plus strong negotiation skills with customers
  • Fast learner with a can-do attitude and results focused orientation
  • Adapts well to changing environment


Elyria, OH 44035