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Rockland, Massachusetts Kelmar
Location: Rockland, MA
ID: 408
# of Openings: 1

Reporting into the Implementation Team Manager, the Imaging Integration Associate is a client-facing position assisting clients with all aspects of implementation and the ongoing support of Kelmar's integrated document management system. Working closely with the Imaging Integration Specialist, the Imaging Integration Associate will be well-versed in cloud-based document storage and become an expert in integration points with the KAPS system. The Imaging Integration Associate will become an expert user of the imaging solution, related hardware, software and integration with Kelmar's Unclaimed Property Solution. The ideal candidate will be highly organized, well-versed in problem solving and serve as a liaison between the clients, vendors, managers, and the development team.

Job duties include, but are not limited to:
  • First line of defense in all client requests pertaining to the integrated imaging solution
  • Identify and diagnose issues, recommending solutions or workarounds
  • Prioritize, schedule, and track client requests, escalating to team Specialist, Management, Development or third-party vendor as necessary
  • Monitor and manage internal client ticketing system as well as open requests with the vendor
  • Document and submit technical issues, update requests and specific acceptance criteria for Kelmar development
  • Aid the specialist in gathering, analyzing, and documenting requirements from client processes and systems
  • Support training efforts for client sessions
  • Identify and flag risks and concerns to Management
  • Provide off hours support for critical and priority issues and resolution testing
  • Participation in weekly implementation and support calls and system demonstrations, internally, with vendors and clients as needed

  • 2+ years of relevant work experience in installation support and troubleshooting cloud-based imaging applications
  • Keen eye for identifying process inefficiencies and drive to improve upon them
  • Proven track record of success in a fast-paced, client service environment
  • Excellent written and verbal communication skills
  • Solid planning, time management, decision-making, presentation, and organizational skills
  • Advanced Microsoft Office software package skills (Excel, Word, Visio, etc.)
  • Comfort in using online meeting platforms (GoToMeeting, Microsoft Teams, etc.)
  • Willingness to travel (up to 25%)
  • Candidates must be legally authorized to work in the U.S. without sponsorship now and in the future

The ability to independently follow instructional material to learn new systems and system functionality is a must as well as a desire to learn new processes and programs. Candidates with previous experience working with imaging solutions are preferred, and preference may be given to candidates with knowledge/experience working with OnBase, in unclaimed property and/or system support.

Kelmar Associates is an equal opportunity employer