SUMMARY: Human Resources Manager develops and administers policies relating to all phases of human resources activity.
DUTIES AND RESPONSIBILITIES:
- Develops and administers company-wide human resources policies, procedures, and practices in accordance with stated corporate objectives and federal and state legal requirements.
- Promotes positive employee relations through design, communication, and interpretation of human resources policies and programs.
- Coordinates recruiting and retention strategies and succession planning process.
- Coordinates exit interview process and communication of findings to management.
- Analyzes data, prepares reports, and makes recommendations on a variety of human resources issues.
- Coordinates training programs, personal and career development, performance appraisal process, compensation systems, diversity and benefit programs.
- Responds to inquiries regarding policies, procedures, and programs.
- Coordinates employee-relations activities and programs including but not limited to employee counseling, interpretation of policies, new employee orientation, and employee recognition programs.
- Reviews employee relation's issues and recommends appropriate responses to management.
- Prepares and monitors human resources budget.
- Negotiates contracts with outside vendors to provide employee services.
- Hires, trains, supervises, motivates, and develops human resources staff; manages schedules and workflow.
- Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
- Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
- Performs other related duties as assigned by management.
- Directly supervises 10 employees within the 5 department(s).
- Indirectly supervises 50 employees within the 5 department(s).
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelor's degree (B.A.) or equivalent, five to eight years related experience, or equivalent combination of education and experience.
- Working knowledge of HR laws and regulations.
- Basic competence in duties and tasks of supervised employees
- Ability to effectively communicate with people at all levels and from various backgrounds. This includes having the ability to influence management when appropriate.
- Understands the organizations value proposition and can articulate fundamentals of business and how the units tie together.
- Able to champion new ideas, manage change, and execute on action plans.
- Experience in all HR concentration areas such as benefits; compensation; workforce planning and employment; employee relations; occupational health, safety and security; strategic management; employee development; and training.
- Strong organizational, problem-solving, and analytical skills.
- Strong business acumen.
- Strategic thinker who can see long-term goals and balance against short and intermediate term needs.
- Ability to manage priorities and workflow.
- Ability to work independently and as a member of various teams and committees.
- Proficient on Microsoft programs.
- Proven ability to handle multiple projects and meet deadlines.
- Strong interpersonal skills.
- Ability to prepare reports and company-wide business correspondence.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Good judgement with the ability to make timely and sound decisions.
- Creative, flexible, and innovative team player.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
- Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Occasionally/Frequently/Continually required to talk or hear
- Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally required to lift/push/carry items less than 15 pounds
Universal Language Service is the premier Interpreter and Translator referral service agency offering experienced certified professionals for Over-the-Phone, Video Remote, On-Site Interpretation, Document, and Multimedia Translation in over 200 Languages including Sign.
With our global presence, experience and expertise, we can handle projects of all kinds and of all sizes in a wide range of businesses across many industries like Healthcare, Government, Legal, Technical, Education, Insurance, Travel, and many more.
Universal Language Service has been contracted by the State of Washington, Health Care Authority (HCA), and Department of Enterprise Services (DES) to facilitate Face-to-Face, Over-the-Phone, and Video Relay Spoken Language Interpreter Services in accordance with its authority under chapters 39.26 and 41.05 RCW.
In the workplace, we value honesty, diversity, integrity, and equal opportunity for everyone. Our team members have different ethnic, religious, and political backgrounds, but we are all united to serve our community and our clients.