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San Francisco, California Sunrun

Sunrun is searching for a Director of Product Operations to lead the team that launches new products at the company. The Director of Product Operations will work closely with the Product Development Team, Software and Technology Team, and the Sales and Operations Teams, and will have overarching responsibility for coordinating and managing the launch of new products and solutions for the organization.


As a key member of the Product Team, the Director of Product Operations will be required to:

  • Partner with Product Development to develop the New Product Introduction process for the company; manage this process as a primary function;
  • Lead new product launches through a stage gate process from design to development, validation, and launch to meet deliverables around timing, performance and revenue;
  • Design, develop and execute detailed launch process documents for all product launches;
  • Ensure zero- or low-defect launches through a combination of rigorous process and cross-functional collaboration;
  • Assist team in prioritization and achieving commercial deliverables across all projects to meet quarterly objectives;
  • Support the Product Management Team in the transition from launch to ongoing product management; and
  • Help internal and external clients troubleshoot and provide after-launch support.


Experience and Skills:

  • Bachelor's or advanced degree required in Engineering or equivalent technical field
  • Minimum 10 years of experience in project, program, or product management
  • Experience launching products and/or services required
  • Experience creating and managing innovation processes (e.g. Stage Gate)
  • Experience working with clients, suppliers and external technology development partners
  • Strong analytical and technical skills with the ability to quickly understand the technical needs and opportunities in a given market segment and client site
  • Attention to detail and process
  • Strong organizational and planning skills in a fast-paced environment
  • Ability to drive cross-functional collaboration to achieve alignment, meet targets and ensure successful product launch
  • Capable of working relatively independently with nominal direction
  • Excellent verbal and written communication skills

The successful candidate will:

  • Demonstrate a passion for renewable energy and as such will work to inspire others to function at a high level
  • Be an effective communicator of Sunrun's vision and mission to clients, partners and internal teams
  • Challenge the status quo in the industry and within Sunrun
  • Be a problem solver with ability to work under pressure
  • Must be a critical thinker and possess analytical and problem-solving skills
  • Have strong influencing skills with the courage to confidently express an independent point of view
  • Can keep pace in a fast moving and dynamic business environment
  • Be interpersonally engaging at all levels to build rapport with clients and within the organization