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San Mateo, California Freshworks Inc
We are looking for a Director of Employee Engagement, Performance and Career Development to lead key global talent management practices that delight our employees around the globe. This is a newly created position, reporting to the recently hired VP of Global Talent Management, who is building the function to accelerate achievement of our business strategy.The Director of Employee Engagement, Performance and Career Development will have global talent management expertise and a passion for building and championing employee engagement, performance management, career development, and related talent practices that engage, retain, develop talent, and enable high performance.Role and Responsibilities:Understand and support strategic vision for Freshworks and stay apprised of external trends. Partner with VP Global Talent Management to educate and align internal stakeholders on our strategic choices for our talent philosophy and associated talent practices that enable Freshworks business strategy.Lead execution and ongoing development of key global talent management strategies focused on enabling employee delight, which entails building a highly engaged, high performing workforce, in a fast-growing, rapidly changing organization.Serve as global champion and lead change management agenda to drive further adoption and execution of recently evolved key talent practices, including:Performance management: Goals/OKRs, quarterly check-ins, career conversations/development planning, focus on both what and how (emphasizing culture and capabilities) and related practices ensuring global scalability and adoption.Career development: Partner with stakeholders to harmonize and evolve existing career pathing initiatives, ensuring local relevance and global scalability, to enable talent mobility across the organization.Employee engagement: Advance existing practices related to company-wide engagement surveys, as well as voice of the employee / listening during moments that matter. Lead project management with key stakeholders, and communication and actioning at manager, business unit/region and company levels.Regularly measure progress and assess effectiveness of practices. Leverage descriptive, predictive, and prescriptive analysis to solve complex issues and continuously improve efforts and impact.Build and nurture strong relationships with key internal stakeholders, and manage external partners (technology vendor partners, consultants, etc.)Align key stakeholder and manage project related communication plans in partnership with HR partners, internal and executive communications partners and business unit chiefs of staffSkills and Qualifications:10+ years HR experience with expertise talent management/organizational development/talent development, and HRBP roles.Prior experience in a public company and working with stakeholders around the globeExperience creating or building and executing global talent management programs at a fast growing technology company.Experience managing external talent management vendors. Knowledgeable of evolving product landscape in the marketplaceExperience working at all levels of the organization from senior leaders to front line employeesStrong communication, relationship building and influencing skills. Collaborative and inclusive, with a bias for action, and strong project management skills.Comfortable and experienced with complexity, ambiguity. Able to translate complex concepts into meaningful, relevant, and actionable plans.Experienced with design thinking methodology, and designing experiences from the outside-in.Role models our values (CHAT): Craftspersonship, Happy work environment; Agility through empowerment, True friend of the CustomerBachelor's degree required; advanced degree or continuing education in I-O or OD preferredAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes' Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.
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