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New York, New York Access Staffing
8+ years of experience in scaling ecommerce businesses in multi-channel environments, preferably in consumer brand. The manager of eCommerce plays the lead role in development and execution of the strategy for delivering a world-class eCommerce website. Our ideal candidate is an experienced eCommerce operational, have been working in an eCommerce technology company. Success in this role requires the right balance of vision and operational excellence, and collaboration with the engineering team and operation team in Planning, Customer Experience, and Logistics. middot Collaborate with Engineering team and Operation team to develop a roadmap and strategy of the world-class eCommerce website middot Lead the ecommerce team to drive site experience through search functionality, site merchandising, new product on-boarding, and collaboration with Marketing on the execution of content campaigns in the digital channel middot Maximize customer engagement by anticipating customer needs, exceeding their expectations, increasing traffic and improving conversion middot Establish and maintain relationships throughout the organization and ensure effective communication coordination within and between teams, and with senior leadership middot Develop and implement systems and processes andor operational improvements to enhance efficiency and effectiveness of operations middot Minimum 5 years of supervisory manager experience middot Strong business acumen with entrepreneurial mindset middot Proven experience with the whole eCommerce ecosystem including software development, warehouse system, ERP system, Tax regulation, Payment system middot Demonstrates creative thinking and problem solving, with ability to leverage and translate data into meaningful action middot Business level knowledge of the technology ecosystem that supports an ecommerce business eg. Salesforce Commerce Cloud, Google Analytics, Product Information Management tools, Product Review platforms, Fraud Management Solutions, and Order Management Systems middot Must have a collaborative spirit, keen sense of organization and attention to detail middot Excellent leadership, team-building and management skills