Responsible for directing and managing the engineering, construction, CB fiber fulfillment staff, and HFC network. Implement and enhance consistent engineering practices to ensure stable product delivery aligned with company initiatives and expectations. Support the KMA operations with expertise, including technical services and plant maintenance. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support. Partners with KMA Senior Management and Sr Director, Regional Engineering to plan and evaluate capital needs for development and expansion of the KMA. Implement and enhance consistent practices to ensure stable service delivery aligned with Region initiatives and expectations.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Oversee designated operations which will include, but not limited to HFC plant, construction projects, new build, nonstandard plant conditions, security and related equipment requirements.
Provide engineering support and direction for new or existing technologies and current operational initiatives.
Evaluate and consult with Region, Network Operations and other cross functional leadership regarding technical operations, strategic planning of rebuilds, and network operations for output to the OSP (outside plant), dispatch, and new product deployment.
Responsible for directing KMA field staff in fulfillment and service for complex fiber projects (i.e. cellback haul, DATA/WAN, LBI, PRI installation, etc.) and will adhere to SLA obligations.
Direct quality control programs for engineering operations and consistent operational procedures.
Direct mapping, design and HFC documentation and overall records management.
Initiate and review selections on bids for contracted projects and provide recommendations.
Direct capital budget process and execute approved budget plan.
Ensure current procedures and tests are performed in accordance with Federal Communication Commission Standards.
Oversee the maintenance of records as required by the Federal Communications Commission and other government agencies.
Ensure adherence to company TQA policies.
Lead and participate in succession planning and oversee the development of staff and approves performance reviews.
Perform other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of company products and services
Advanced knowledge of HFC, Advanced Video, and IP Networks
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Advanced knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of power distribution systems
Knowledge of Analog Transmission Line Theory
Knowledge of Electronic theory
Knowledge of Federal Communications Commission regulations
Knowledge of Fiber Optic theory
Knowledge of National Electric Code and National Electric Safety Code
Bachelor's degree in engineering or related field, or equivalent experience
Related Work Experience
8 years engineering experience
5 years project management experience
5+ years technical management experience preferred
SCTE-BCT/E certification or equivalent
Relevant industry and vendor-specific certifications and training
Exposure to moderate noise levels
Travel as required
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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