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Portland, Maine Adecco Staffing
GENERAL SUMMARY The Customer Service Representative provides professional customer service and facilitates customer sales. This position listens and ascertains the needs of customers and communicates accurate information concerning quotes, schedules, and procedures to customers and responds to customers tactfully and courteously. This position must be proactive with communication among customers, team members, and managers. ESSENTIAL DUTIES AND RESPONSIBILITIES + Is responsible for the overall Inside Sales activities for all customers by receiving calls, generating standard window quotes, processing requests, answering questions, and addressing warranty issues.+ Communicates customer issues and feedback to appropriate individuals using established communication channels. + Is familiar with the order entry process and completes all required paperwork and ensures information is accurate by ensuring that all quotes generated are proofed.+ Participates in cross-training activities to become more familiar with more complex quoting procedures.+ Has an active role in the delivery manifest process and other daily processes.+ Takes on additional projects as assigned. SUPERVISORY RESPONSIBILITIES This position does not supervise any employees. JOB REQUIREMENTS + Solid understanding of computer basics (Windows, Excel, Word, Email, and the Internet).+ Proficiency with keyboarding/typing skills.+ Ability to learn order entry procedures, order processing and order inquiry.+ Organizational and time management skills and a positive style personality.+ Excellent listening, oral, and written communication skills with a professional telephone manner. + Ability to work in a dynamic fast paced environment. 7.Must demonstrate the ability to interact with peers, management, and other departments in a professional manner. Summary Minimum Education & Experience Required+ A High School diploma or GED, and a minimum of 1 years experience in sales or customer service is required or, an equivalent combination of education and/or experience is desirable.+ Must have the ability to learn new tasks quickly.+ Must participate in all required training activities and have the required amount of experience/knowledge in order to advance to a Inside Sales Representative II. PHYSICAL DEMANDS AND WORKING CONDITIONS While performing the duties of this job, the employee must be able to work inside, occasionally work protracted or irregular hours, this position will work closely with others in addition to working aloneEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records Equal Opportunity Employer Minorities/Women/Veterans/Disabled