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Kent, Washington Heico
Customer Service Representative FULL-TIME $21/hr
The Customer Service Representative is responsible for interacting with customers, provides information, solicits sale of new or additional business, resolves complaints and records information into computer, assisting customers in placing orders, and provides guidance to customers and advice relative to their business operations

Job Description
Primary Responsibilities
Receives, processes, and follows up on inquiries as necessary for sales orders.
Prepares price quotes and initiates order entry process.
Maintains and keeps current pertinent database information such as sales records and price pages.
Discusses any complaints from customers and refers complaints to designated departments for investigation.
Maintains contact with management of specifically assigned accounts.
Maintains a continuing knowledge of steel wire products.
Represents and assists Sales Representatives and Sales Managers.
Coordinates paperwork flow until billing is completed.
Coordinates with production, scheduling, and shipping to meet established schedules as customer requires.
Assists customers in all aspects of order placement, including answering product questions, preparing price quotes, order status inquiries, providing information on shipping or billing, and addressing complaints or concerns.
Initiates order entry process and accurately enters data into ERP.
Ensures a balance between company policy and customer benefit by using effective decision making and communicating to customers. Handles issues in the best interest of both the customer and the company.
Handles complaints from customers and provides appropriate solutions. Refers complaints to designated departments for investigation when necessary.
Enhances existing relationships by informing customers of newly available product offerings.
Maintains contact with management of specifically assigned accounts.
Assist in sample and literature requests, tracking back orders and pulling customer information and/or report data, etc.
Maintains a continuing knowledge of steel wire products.
Partners and collaborates with Sales Representatives and Sales Manager to ensure that all customer activity is handled promptly and thoroughly.
Coordinates paperwork flow until billing is completed.
Coordinates with production, scheduling, and shipping to meet established schedules as customer requires.
Other duties as assigned.
SEA-01 WS-01 WS-LC

Schedule
Shift start: 7:00AM
Shift length: 8 hours
Monday-Friday

Benefits
  • Health, dental, vision insurance - available after 60 days
  • Paid time off
  • 401(k) plan
Qualifications
  • Must pass drug screen
  • Must pass background check
  • Can lift 25 lbs
  • Must be at least 18+ years old
Two years of experience of customer service within a manufacturing environment preferredMust be able to apply concepts of basic algebra and geometry, as well as calculate figures and amounts such as: discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to speak effectively and present before groups of customers, or employeesAbility to apply common sense understanding to carry out instructionsAbility to think strategically and problem solve effectivelyMust be able to type 50+ words per minuteIntermediate skill with computer and Microsoft SuiteProfessional Phone MannerMust be able to understand or gain understanding of Washington Department of Transportation regulations including height, width, and weight restrictions for all common carriersExcellent written communication and documentation skills

About HEICO
Since 1927, Davis Wire Corporation has built a reputation for dependability and quality. As the largest wire manufacturer in the western United States, their impressive range of products are used in a wide variety of fields, including agriculture, construction, transportation, communications and industrial applications. The foundations of their business are galvanized and reinforcement wire, though they also produce an assortment of specialty wires to fit almost any need. They back their products by exceptional customer service and support their workers in making this a successful business.

Associated topics: call center, client service, customer care, customer service representative, help desk, service call, support specialist, telephone, telephone activation specialist, trouble resolution