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Hilton Head Island, South Carolina Hilton Head Insurance & Brokerage

Benefits for the Insurance Customer Service Representative:

· Health Insurance offered

· 401k offered (matched)

· Competitive base salary

· Agency incentives for top performers

· Paid time off - for personal time and holidays

· Training provided

Qualifications for the Insurance Customer Service Representative:

· Property & Casualty License is preferred and willing to obtain

· Insurance experience is a plus

· Customer Service experience is a plus

· Strong phone contact handling skills and active listening

· Strong attention to detail

· Excellent analytical skills

· Works well in a fast paced environment

· Very strong interpersonal communication skills

Responsibilities for the Insurance Customer Service Representative:

· Effectively manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Take the extra mile to engage customers

· Reconcile and process money movement, transportation queries, and storage inventory

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

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