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Washington, Washington DC Main Sail, LLC
United States citizenship required per government contract. (dual citizenship is not permitted). A completed United States DOD clearance investigation and current, active eligibility is required to perform on this contract, and therefore is required to be considered for a position. Customer Engagement Manager Position Description We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN). Critical Competencies include Project Management, IT Operations Management, Contracts Management, and Data Analysis. Travel may be required. Responsibilities - Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements - Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place - Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects - Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements - AddressIdentify contract execution issues and potential deficiencies - Develop action plans to mitigate customer and vendor contract disputes - Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed Required Qualifications - 7+ years of IT experience - Experience with Department of Navy (DON) IT environments, specifically NMCI - Experience with network transitionsmigrations - Excellent public speaking and personal interaction skills - Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint - Ability to work on a team, while keeping overall project goals on schedule - Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills - Exemplary customerclient management skills and techniques - Excellent organizational skills Desired Additional Qualifications - CISSP certification - Security+ certification - Experience supporting Information Assurance activities - Familiarity with DON network architecture - Familiarity with NMCI service delivery functions - Familiarity with common NMCI processes and tools Location Washington DC (Navy Yard) Period of Performance ASAP - May 2022 (multi-year contract with options) United States citizenship required per government contract. (dual citizenship is not permitted). A completed United States DOD clearance investigation and current, active eligibility is required to perform on this contract, and therefore is required to be considered for a position. Jasmine Blades Main Sail, LLC.