Clinic Services Specialist Lead / Medical Receptionist Lead
Job ID: 21-19149
Type: Regular Full-Time
Salmon Creek Medical Ctr campus
Clinic patients arrive with questions, concerns and hesitations. You put them at ease with a calm and friendly demeanor that exemplifies the Legacy mission. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy.
Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. This position serves as a resource for other staff, problem solves independently and is self-directed. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules.
CSS Duties :
Greets members, patients, visitors and others and provides complete and meaningful information. Participates in ensuring patient's comfort and personal care activities.
Schedules patient appointments
Makes confirmation calls to patients
Provides basic information to patients about the clinic, directions to buildings, etc.
Creates new patient packets including letters to new patients.
Checks in walk-in patients
Pulls, files and locates necessary charts, as needed. Assists medical records clerks if necessary
Enters appropriate data into computer systems and creates reports as necessary
Performs complex insurance verification and pre-verification of insurance including eligibility checks and complex phone calls to insurance companies
May perform a limited amount of coding and charge entry, including using E-chart, AS400 and other appropriate systems
Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies
Oversees the daily work load of the CSS staff, including assignments, work flow, problem-solving, etc.
Create the staff schedule, including coverage for vacations and sick days
Facilitates communication amongst staff, providers and management
Collaborates with other areas, site coordinators, departments and customers in problem solving and project management
Coordinates orientation of new staff
Coordinates with contract services
May serve as the payroll timekeeper
CUSTOMER SERVICE/QUALITY :
Addresses patient issues including inappropriate behavior, complaints and care concerns, following up as needed
Prepares reports and monitors departmental success towards given targets and objectives
Assists manager with performance appraisals
Identifies and initiates counseling regarding performance issues, notifying manager as appropriate
Identifies staff needs and arranges in services/education as indicated
Assists with the hiring process
Plans and leads meetings, and participates in work groups and task forces as identified and negotiated with manager
Assists with development and implementation of new and existing procedures and guidelines
Experience: A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required:
- Medical Records/Health Information
- Applicable clerical support experience
Skills: Communications skills. Basic computer/data entry skills. Work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled