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Lancaster, Virginia Eurofins
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2019, Eurofins generatedtotal revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
The Assistant Project Manager is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Assistant PM role fosters and develops client relationships in support of the Laboratory mission.
Assist with the following Essential Duties and Responsibilities:
Project set-up
Project review in LIMS
Sets up project
Adds any project notes (special reporting and invoicing instructions, etc.)
Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
Sets up client for Total Access
Manages purchase orders, task orders, contracts, and change order requests
Verifies that lab compound lists and limits meet project requirements for new projects not quoted
Adds any project specific limits / lists to LIMS
Deliverable assignment and delivery route
For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
Communicates project details to operations
Initiates project kick off call with client and pertinent staff, if needed
Engages work share labs, service centers, and non-Eurofins locations as needed for new projects not quoted
Works with operations to ensure adequate capacity for incoming work (forecasting)
Provides updates to operations on upcoming work
Familiarity with state and national program requirements as it pertains to work mix
Create bottle orders
Schedules courier or field sampler, if needed
Confirms non-Eurofins subcontract labs are on the approved list and set-up as vendors for new work
Confirms non-Eurofins subcontract labs are on the approved list and set-up as vendors for existing work
Initiates approval process for any subcontract labs not on the approved list
Generates subcontract paperwork
Generates accounting software requisition when sending subcontract samples
Verifies that lab certification meets project requirements
Verifies that lab compound lists and limits meet project requirements for new quotes
For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
Engages workshare labs, service centers, and non-TA locations as needed for new quotes
Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
Sample Receipt
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short holds
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in discrepancies
Sets samples to "available" after review
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Client specific report requirements
Reviews job list daily and manages due dates
Communicates any expected delays to clients before the job due date
Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
Reviews reports and EDDS before issuing to the client
Confirms correct report format and EDD format is used
Creates and issues final report by client due date
Issues final data packages
State reporting forms and submission
DMR forms
EDD checkers
Data upload
Compiles case narratives
Sets up delivery route
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Works with collections on A/R follow up
Regular review of A/R status
Client set-up
Work with CSM to communicate lab capabilities to the client
Requests new client review
Confirms sales assignments with the Business Development Manager and Account Executives
Takes new quote requests from clients
Reviews client contract requirements / coordinates review
Reviews purchase orders
Submits purchase orders for approval and returns approved orders to client
Follows up on client terms and credit limit
Account Maintenance
Follow up calls and visits with clients
Submits client complaints and participates in corrective action / follow-up as needed
Communicates client issues / complaints to sales
Follows up on client requests
Provides technical support as needed
Uses company resources to follow up on client requests
Familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity
Supports the follow up of quotes/bids for tracking purposes
Mentors less senior staff on account maintenance
Area of responsibility (air, regulations, etc.)
Quotes & Proposals
Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed
Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
Quote generation and approvals
Reviews client quote requests for capabilities, certifications, scope
Confirms client contracts (if applicable) and pricing
Determines lab placement for the work
Confirms that lab certification meets project requirements
Confirms that lab compound lists and limits meet project requirements
Creates quotes
Submits quotes for approval
Sends quotes to client
Forecasts quotes
Provides QAPP / SOW information to the client as needed
Updates status in LIMS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. (List three to five key quantifiable skills or position requirements that the candidate must have to be considered for this position.)
BS/BA in Chemistry/Sciences (one to two years related experience may substitute for a degree)
Minimum 1-2 years of client-relationship/customer service experience or Project Management experience
Prefer 1+ year bench chemist or field experience
Requires additional lab training in methods and quality assurance across multiple departments
Eurofins services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
Quality assurance program plan
Contract compliance
Laboratory methods and techniques
Knowledge of the LIMS
Strong interpersonal skills
Effective problem-solving skills
Effective communication skills
Effective time management skills as demonstrated by successful and timely completion of projects
Strong organizational skills
Proven client service skills
Leadership skills
Computer skills - using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Multi-tasking to complete all client requirements, facility requirements, and Eurofins requirements
Adaptability and flexibility to meet the demands of frequently changing priorities
Ability to ensure requirements for On Time Delivery are met.
Effective verbal and written communications for client interactions, facility interactions, and problem resolution...... click apply for full job details