Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Assists in the management of the daily functions of the department to ensure protection of property assets, associates, owners/guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Focuses on ensuring owner/guest and associate satisfaction while achieving the operating budget.
Education and Experience
High school diploma or GED; 3 years' experience in the security/loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Assists in the development of detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
Complies with applicable federal, state and local law and safety regulations.
Follows proper key control guidelines in loss prevention and in the property.
Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows process for the protection of owners/guests and associates.
Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Implements action plans to monitor and control risk.
Monitors all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Oversees and guides the efforts of the Accident Prevention Committee.
Oversees first aid program for owners/guests and associates.
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Ensuring Exceptional Customer Service
Meet quality standards and customer expectations on a daily basis.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
Participates in interviewing and hiring of team members with the appropriate skills.
Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Ensures associates understand Company, Resort and Departmental expectations and parameters.
Ensures associates are cross-trained to support successful daily operations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedules associates to business demands and tracks associate time and attendance.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an open door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Reviews associate satisfaction results.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.