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Denver, Colorado Robert Half Office Team
DescriptionOfficeTeam is partnering with a local background check company to look for their new technically savvy Client Success Manager who possesses a strong drive for results. Duties for the Client Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Client Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. If you or someone you know is interested in this opportunity please call or send your resumes to and You'll Do:• Collaborate closely with team members to support client retention and expansion opportunities• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support• Collaborate with the Project Management, Technical, and Operations teams to set up our software platform as per customers' requirements and troubleshoot technical issues raised by customers• Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer baseRequirementsWhat we're looking for:• Experience working with, and managing, stakeholders and customers• Experience building and maintaining relationships, while working to drive engagement and mitigate customer churn.• Capable of learning new technology and complex business process quickly• Familiarity with a variety of technical support methods such as Webinar, screenshare, presentations, etc.• A high level of accuracy and attention to detail is required• Excellent communication and interpersonal skills• Flexible approach, able to operate effectively with uncertainty and change• Ability to prioritize tasks effectively to stay within agreed upon Service Level Agreements• Empathetic, positive, self-driven attitude with a desire to help our customers reach their goals• Willingness to travel to meet clients face to face up to 15% of the timeOfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at or visit to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.**Salary:** $19.95 - $23.10 / Hourly**Location:** DENVER, CO**Date Posted:** September 30, 2020**Employment Type:** Temp to Hire**Job Reference:** 00575012**Staffing Area:** Office u0026 Administrative